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Signing up just got easier! 

You can now download the HAC Medical app from the app store of your choice. From there you can sign-up as a member and purchase your Emergency Medical Response (EMR) package and get medical cover throughout Zimbabwe!

  • Manage your package subscription

  • Make payments online

  • Add family members

  • Manage your medical / billing details

DOWNLOAD
THE APP

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HAC Medical App

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AIR AMBULANCE

Providing Professional Medical Response and Evacuation where there is none!

The HAC Medical Air Ambulance Service is a professional evacuation service in southern Africa that transports patients who require medical expertise and/or treatment during medical emergencies in an authorized and approved air ambulance. All HAC Medical King Air fixed wing air ambulances are EURAMI certified and meet the international standards for medivac and remote rescue situations. Ground ambulance services are included where necessary.

 

Our rapid emergency medical response service is strategically positioned to deal with extreme emergencies. Our dedicated medical fleet is unmatched by any competitor in the region, and we are geared to meet the challenges of short fields and remote non-paved runways.

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Medivac Services

Southern Africa is blessed with beautiful, unspoilt tracts of pure wilderness which we are proud to share with the world. However, we are not blessed with sufficient, suitable medical facilities in these remote areas. Medical emergencies happen in the unlikeliest of places, and HAC Medical ensures that those who need medical assistance in these remote regions are able to get out, and get to the right facilities: quickly, safely and professionally! 

In the event of an emergency wherever you are, phone the HAC Medical Call Centre at

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STAMP OF APPROVAL

As one of the leading authorised and licensed aviation experts in southern Africa, HAC stands steadfastly by our safety policy, our values, and our professional culture. Our unwavering commitment is to ensure our entire crew is of the highest standard and qualification.

As testament to our excellent aviation standards, HAC Medical is endorsed by many international insurance companies as an air ambulance provider in southern Africa and we adhere strictly to the rigorous regulations in compliance that are set forth by the Civil Aviation Authority in Zimbabwe.
 

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As an Accredited Service Provider with IAG, International Assistance Group, HAC Medical is proud to be part of this esteemed global network that connects high-quality assistance companies to travellers and employees worldwide.

Stamp of approval
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EURAMI Accreditation

HAC Medical is accredited by EURAMI for our King Air Regional Fixed Wing Aero-Medical services with the endorsement for Adult Critical Care. We are part of a very limited group in Africa who have been awarded this accreditation with only just over 50 providers world-wide.

What is EURAMI and why is it so important? The European Aero-Medical Institute is an indicator for excellence, quality and safety in Aero-Medical transportation sector globally. They hold service providers up to a very high standard with regular audits to ensure this standard is maintained. Only the very few companies that have demonstrated excellence in aero-medical operations, safety and quality can be accredited as a EURAMI provider.

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Dedicated HAC Medical Fleet

Our dedicated medical fleet is unmatched by any competitor in the region, and we are geared to meet the challenges of short fields and remote non-paved runways.

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Our HAC Medical Services

HAC Medical is the medivac division of Halsted’s Aviation Corporation. We offer a highly professional standard of service for medical evacuation throughout Zimbabwe and the region. Our aircraft and pilots are geared to go where others cannot. We have strategically structured our fleet with intensive care facilities to access those remote areas that are not serviced by normal circuits with either a ground ambulance, helicopter or fixed wing aircraft evacuation to the nearest and most appropriate medical facilities. HAC Medical was the first to introduce HEMS (Helicopter Emergency Medical Service) in Zimbabwe, and we remain at the top of the field today.

 

In addition to our core medivac services, we offer additional related services including Case Management, Medical Escort Services and Emergency Medical Response Subscription Packages as detailed below.

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Case Management
Service

Our Case Management Services are available for patients who need medical facility admissions managed locally, as well as continued updates on case progress and booking access to specialists, transfers between facilities, home visits or medical escorts. 

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Medical Escort Services
and Home Visits

Our convenient Escort services provide a paramedic to accompany you on your travels and journeys when you need medical assistance or supervision. Our professional and trained medical staff are also available for home visits for medical attention. 

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Emergency Medical Response (EMR) Packages: 

The HAC Emergency Medical Response packages are membership subscriptions that provides members with immediate emergency medical evacuation throughout Zimbabwe to the closest and most appropriate medical facility. These packages are available for individuals, families, tourists and businesses. Sign up today with the HAC Medical app:

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ICU Transfer Services

HAC Medical also offers ICU patient transfer services both regionally and internationally. For Air Ambulance and ICU Transfers contact our Medical Call Centre

Victoria Falls Operations Base

As part of our extended medical services, our onsite representation based in Victoria Falls is an integral component of our overall Case Management Service. For any family members or friends travelling with a patient, our staff act as a hospital liaison to ensure their needs are met. 

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Packages

Emergency Medical Response (EMR) Packages

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Business Package

The Business Medical Emergency Response Package is tailored to suit the needs of your specific business and its employees and provide them with swift and reliable medical evacuation throughout Zimbabwe by either a ground ambulance, helicopter or fixed wing aircraft to the nearest and most appropriate medical facility. Please contact our business service team to prioritise the welfare of your company and find out what specialised packages are available for mines, bush camps, farms, and other businesses with remote locations.

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Tourist Package

Our Tourist Emergency Medical Response Package is designed to provide international tourists with swift and reliable medical evacuation throughout Zimbabwe by either a ground ambulance, helicopter or fixed wing aircraft to the nearest and most appropriate hospital. This package provides a shorter duration of cover which is more optimal for tourists and supplements existing travel insurance.

$25 per person
14 day coverage

PACKAGES
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Individual Package

This Emergency Medical Response Package is designed to provide individuals with swift and reliable medical evacuation throughout Zimbabwe by either a ground ambulance, helicopter or fixed wing aircraft to the nearest and most appropriate hospital.

$10 per person per month
$100 per person per year

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Family Package

This Emergency Medical Response Package is designed to provide families, with up to 6 members in total, with swift and reliable medical evacuation throughout Zimbabwe by either a ground ambulance, helicopter or fixed wing aircraft to the nearest and most appropriate hospital.

$30 per month
$360 per year

Emergency Medical Response throughout Zimbabwe...

Our experienced medical staff includes specialised flight doctors, flight nurses, ICU nurses and medics who are all highly-trained professionals for emergency medical rescue. The staff also includes specialists in anaesthetics, intensive care, orthopaedics and trauma, paediatrics and surgery as well as physicians for specific cases.

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  • What information does HAC require to quote
    For us to efficiently quote, please include the following information: – Date or date range – Number of passengers – Departure location – Destination location – One way or return – Special requirements eg. disabilities / dietary requirements / etc If we require more information we will contact you.
  • Does the plane have a toilet onboard?
    Depending on the model of aircraft scheduled for your flight there may or may not be a toilet onboard.
  • Can I bring my weapons?
    Yes, HAC can provide special handling of all clearance with relevant authorities as well as handling for your flight.
  • Who will meet me at the Airport?
    Our Halsted's Hospitality crew will meet you at the Harare airport and assist you with check in and take you through to the HAC airport lounge while you wait for your flight. At other airports and your destination usually the lodge staff will be there to collect you.
  • Can I bring a hard suitcase?
    Some of the smaller planes do not have sufficient space in the cargo hold for hard suitcases so it is always recommended to pack a soft bag, foldable bag without a hard case or frame. Additional bags can be provided if required.
Medical FAQs
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