HOW TO SIGN UP
AS AN EMERGENCY MEDICAL RESPONSE MEMBER
HAC Medical is delighted to provide you with multiple, easy and convenient methods to sign up and purchase the EMR package of your choosing.
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Which method would you like to learn about?
Signing up at our Offices
This method is great for those who prefer a face to face service where our team can easily take care of everything for you and you can easily pay straight away.
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Visit us at our offices at 30 Sandringham Drive, Alex Park, Harare during our working hours
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Meet with a member of our team and they will help you fill in all your personal and medical details for your Membership profile.
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Choose your desired package and our team will add your subscription to your profile
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You can pay for your subscription either in cash, nostro transfer, ecocash or ecobank
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Note: Each package has a different minimum billing length usually bi-annually or annually​
That's it!
You are now an HAC Medical Member
Downloading the HAC Medical APP
HAC Medical
This is the fastest method to sign up and purchase your desired EMR package. It is also the easiest way to manage your subscription and billing details thereafter.
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Download the HAC Medical App on either the Apple App Store if you have an iPhone or the Google Play Store if you have any Android device.
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Sign up as an HAC Medical member by filling in your personal details and creating your password.
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Accurately fill in all of your medical details on the following page. Note: After you have signed up, you do not have Emergency Medical Response cover until you purchase an EMR package.
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Choose an EMR package, either, Individual, Family or Tourist and complete the check-out steps by selecting your billing length (usually bi-annually or annually) and adding your billing address and card details.​​
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Having issues?
Don't worry! Our team is here to help!
If you have created your account and filled in your medical details but either do not have a card to make online payments or are having issues with the payment process, we can help!
Contact our call centre and explain your issue and we can help you complete the payment process.
You can either make a cash payment at our offices, or a bank transfer and we can activate your subscription from our end. From there you can still manage and control your Membership from the App!
That's it!
You are now an HAC Medical Member
Signing up with our Forms
Our HAC Medical Membership Sign-up forms can be found either online or as a physical print out in our offices, airport lounges, or at marketing events!
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Once you have downloaded or received a print out of our manual sign up forms, simply fill in your personal and medical details.
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Send us your completed form. You can email, scan, or drop if off at our offices.
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A member of our team will then get back to you with approval, or any follow up questions, as well as provide you with payment details to purchase your EMR package of your choice.
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Please send back a payment receipt slip to our team so they can then activate your EMR cover.
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Note: This sign up method does take a longer time for your account to be activated. If you are looking to sign up via a form perhaps the ONLINE method might work for you too! It is much quicker.
That's it!
You are now an HAC Medical Member
Signing up through our Online Portal
Our online portal works exactly the same as our Mobile Applications, the only different is you don't have to download the app. Although having the app on your phone is easier, this method is just as fast and simple to manage.
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Go to our Online Portal HERE
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Sign up as an HAC Medical member by filling in your personal details and creating your password.
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Accurately fill in all of your medical details on the following page. Note: After you have signed up, you do not have Emergency Medical Response cover until you purchase an EMR package.
-
Choose an EMR package, either, Individual, Family or Tourist and complete the charge out steps by selecting your billing length (usually bi-annually or annually) and adding your billing address and card details.​​
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Note: Each time you need to manage your account or billing you will need to revisit the portal and sign in, which is why we recommend the convinces of having the app on your mobile device.
​
Having issues?
Don't worry! Our team is here to help!
If you have created your account and filled in your medical details but either do not have a card to make online payments or are having issues with the payment process, we can help!
Contact our call centre and explain your issue and we can help you complete the payment process.
You can either make a cash payment at our offices, or a bank transfer and we can activate your subscription from our end. From there you can still manage and control your Membership from the Online Portal!
That's it!
You are now an HAC Medical Member
Frequently asked questions
HAC’s Emergency Medical Response (EMR) Packages are subscription-based packages that enable subscription members access to swift and reliable emergency medical response by HAC Medical in medical emergencies throughout Zimbabwe. Members in a medical emergency may contact our 24-hr call centre to inform HAC Medical of their medical emergency. Our qualified and trained medical staff, including experienced ER doctors, will then gather information to determine the urgency and severity of the medical emergency and ascertain and allocate the necessary emergency medical response to that situation. Our policy states that we will then respond to the emergency with suitably trained and experienced emergency medical staff and medical equipment, and if necessary, evacuate the member to the most appropriate proximate medical facility based on our medical expert’s recommendations. Members may not dictate the facility they prefer in an emergency situation, but can state these when selecting a package to subscribe to, and these will be considered by our medical experts during their assessment, but our medical experts reserve the right to choose a medical facility based on suitability to the medical situation and not on member preferences.
HAC Medical is backed by internationally-accredited HAC (Halsted’s Aviation Corporation), the leading aviation and private air charter company in Zimbabwe and the region. Our local and regional competitors do not have this edge.
No, EMR packages do not replace any medical aid packages. HAC Medical EMR packages are a supplement to medical aid packages to ensure that you get the swiftest response to a medical emergency. In a medical emergency, the time between the incident and to getting suitable emergency medical care is critical. Medical Aid Schemes necessarily require members to go through certain checks and processes before they will approve a medical response or transport, which can often take valuable time, especially in a severe medical emergency in remote areas (e.g., in remote bush areas) where no medical assistance is available. By being a member of HAC Medical’s EMR package, a medical response team will be dispatched immediately in response to a medical emergency, ensuring the patient has the most rapid medical attention possible. No waiting for approval. Members may still request their Medical Aid to transfer them to another medical facility or to get home once their life-threatening situation has been stabilized.
We still recommend members to have medical aid to ensure seamless continuation of care once you arrive at the medical facility.
Signing up is easy on the HAC Medical app HERE or online HERE
You can also download the sign-up form, fill it out and email it to us at medical@haczim.com. You can pay in cash at our offices or via a local Nostro account.
Learn about all the ways to sign up
On the HAC Medical App: Sign up on the app and select the option to pay with cash at our offices or through your Nostro account.
Please visit www.flyhac.com/medical to download the sign-up form, fill it out and email it to us at medical@haczim.com. You can pay in cash at our offices or via a local Nostro account
a. Directly on the HAC Medical app: Select the Emergency Button to immediately send a location to our 24-hour call centre and we will call you back.
b. Via Whatsapp: phone +263 789 444 002 to our 24-hour call centre
c. Via Direct Phone Call: +263 789 444 000/1 to our 24-hour call centre
d. Via email: medical@haczim.com to our 24-hour call centre
Yes. However, the fees will be the responsibility of the patient and will need to be paid up front.
No! You don't do anything other than create an easy account with them, and then you can use your Mastercard or Visa with no hassles!
Alternatively, you can sign up on the app and select the option to pay with cash at our offices or through your Nostro account.
You can track, view, change and monitor your membership through the HAC Medical app on the homepage.
Yes. You will be covered immediately upon signing up, but there is a 3-month waiting period for pre-existing conditions. Please speak to our Call Centre for further information.
No. Your HAC Medical Emergency Response membership acts as a supplement to your existing medical aid and the subscriptions fees are the responsibility of the member.
Yes. Signing up is easy on the HAC Medical app HERE or online HERE
a. On the HAC Medical App: Sign up on the app and select the option to pay with cash at our offices or through your Nostro account.
b. Please visit www.flyhac.com/medical to download the sign-up form, fill it out and email it to us at medical@haczim.com. You can pay in cash at our offices or via a local Nostro account.
Note: We will need your friend or family's email to set up the account. We link that email to the user's account to send verification codes and updates. You cannot use the same email to create multiple accounts.
HAC Medical offers medical emergency response via airplane, helicopter (air ambulance) or ground ambulance. The medical director in charge of the case will allocate a medical transport based on suitability and availability of craft. Should the member wish to upgrade or change the allocated transport, this may be permitted based on medical suitability and availability of the requested craft, and the full cost of the transport will then be charged to the member. Alternatively, an arrangement can be made when taking out the EMR package to request a certain aircraft, but this will also be subject to availability and suitability at the time of emergency and may incur a package price premium.
HAC Medical offers medical emergency evacuation to the nearest, most suitable medical facility based on the location of the patient and the medical diagnosis. The medical director in charge of the case will select the medical facility based on suitability and availability of space. Should the member wish to upgrade or change the allocated facility, this may be permitted based on medical suitability and availability, and the full cost of the extra transport will be charged to the member. Alternatively, an arrangement can be made when taking out the EMR package to request a specific medical facility but this will also be subject to availability and suitability at the time of emergency and may incur a package price premium. Any costs at the medical facility are for the member and/or the medical aid to handle directly. Members may request HAC Medical to handle medical facility payments on their behalf through our Medical Case Management Service offering.
Any costs incurred that have not been authorized by the HAC Medical team will not be covered by the EMR package. It is essential that members contact HAC first, in the event of an emergency.
No. HAC Medical is an individual entity under its parent company, HAC (Halsted’s Aviation Corporation).
The pricing for packages is determined by the number of members signing up under a specific package, as well as by any risk factors, such as nature and location of employment (for business packages), or pre-existing medical conditions.
In the case of a valid medical emergency (*as determined by our medical staff), HAC Medical EMR members are covered for:
Member consultation (by phone) with medical professional to report medical emergency and determine correct medical response
Immediate dispatch of 2 qualified medical emergency staff to member’s location
Medical assessment of member at scene by medical trained staff
Medical equipment and consumables in treating and stabilizing member at scene
Medical transport and medical care of member en-route to nearest available and appropriate medical facility based on location and medical condition of member, plus transport of 1 accompanying relative/guardian if available and approved by medical staff.
·If HAC Medical transports a member to our selected and approved medical facility and that facility, for whatever reason, is deemed by the onsite HAC medical staff not suitable for the member’s condition, the member may be relocated to another suitable facility at no charge to the member.
Any costs incurred at member pickup or drop-off location/facilities (medical or non-medical). These, if the member requests, can be managed and paid by HAC Medical on the member’s behalf as part of our Medical Case Management Service, which is charged separately.
Collection outside Zimbabwe to an appropriate facility. This type of evacuation can be quoted and charged to the patient.
Any medical transport, equipment, consumables or consultations for non-members or accompanying relatives. (These will be charged separately, if requested).